The ability to customize device settings with ease unlocks powerful functionality that makes products outshine their competitors, especially for power users. Dell’s accessories span a complex ecosystem of webcams, audio devices, mice, keyboards, and styluses, among many others. The Dell Peripheral Manager app empowers users to optimize their accessory settings to fulfill their specific needs.
Conceive exploratory user research studies across a diverse range of participants to uncover behaviors and pain points while using accessories within the context of their everyday lives.
Leverage user research findings to inform product strategy of what device settings to incorporate into roadmap and how to present them to target users in an intuitive manner. Recommend where to implement features across Dell’s app ecosystem with the big picture in mind.
Design solutions that are accessible, aesthetically pleasing, and visually aligned with Dell’s brand across various desktop and mobile apps. Ensure visual consistency while making key decisions around intentional differentiation across apps.
Implement and adapt downstream changes from updates to new devices settings across the ecosystem of accessories to ensure a consist user experience. Ensure that the design successfully translates across regions and languages.
I successfully prioritized accessory settings that mattered most to our target users and presented them in an intuitive manner. I also improved the overall user experience by increasing consistency and streamlining Dell’s existing accessory settings and apps. Dell continues to inform product strategy with user research findings and real life usage context.
